Refund and Delivery Policy

We want you to be happy with what you buy. This page explains how delivery works and when you can get your money back.

Delivery

• Template and file products: a secure download becomes available on the order confirmation page right after PayMongo confirms your payment. Keep your order reference.
• Websites, automation, data tools and game builds: we contact you at the email you gave us within 1 to 2 business days to collect what we need. Work starts after we receive it.
• Guest posts: send your article or topic after checkout. We publish after a quick quality check.
• Monthly plans: service starts as soon as your first monthly payment is confirmed.

Refunds

• Before delivery or start of work: full refund on request.
• Within 7 days of payment: if the product is materially different from its description, or does not work as described and we cannot fix it within a reasonable time, you get a refund.
• Digital downloads already delivered: because files cannot be returned, refunds are given only in the cases above or where the law requires.
• Custom work in progress: you pay for the work completed; the unused part is refunded.
• Monthly plans: cancel any time to stop future charges. The current month is not refunded unless we failed to provide the service.

How to ask

Email inquiry@davaocorporate.info with your order reference and a short description. We answer within 2 business days. Approved refunds go back to the original payment (the card, e-wallet or bank account you paid with), usually within 3 to 5 business days, depending on PayMongo and your bank or wallet.

Disputes

Please contact us first; we resolve almost everything quickly. You can also ask your bank, card issuer or e-wallet for help. See Payments.